If your bidet malfunctions or gets destroyed by a bear, we will give you a full refund or a new bidet.  If you just have bad aim that's on you!  We package the bidets the weekend after receiving the order and get them in the mail the following Monday unless otherwise stated on the product pages. You will be sent a confirmation email with the shipping # after it is packed. 

Please keep in mind that you will receive no cutesy note or extra packing material to cut down on waste. You will get just a bidet in a little box :) 

PLEASE PLEASE PLEASE be patient with shipping. We can ship a bidet to California in 3 days one week, and then ship one the following week that will take 14 days.  Around holiday times all bets are off :) Sometimes when the USPS takes our packages and scan them in immediately and other times the first scan is at your regional PO. If you do not receive a bidet within 3 weeks of ordering please contact us and we will ship out a new one.  Ignore the 3-5 day shipping time that is stated in the automated email with your shipping #.  That is just a very loose USPS goal.  The current average is 3-5 days but there are so many exceptions. Some bidets will take 2 weeks or more. Approximately 1-2% of all packages are lost by the USPS. That is out of our control and sending a new one after four weeks is the best we can do!