If your bidet malfunctions or gets destroyed by a bear within 900 days of buying it, we will send out a new bidet to you. If it breaks after 900 days and you have a really good story about how it got destroyed, please share it with us. If it's interesting enough, I'll share it at the dinner table with the family and have them vote on whether a free replacement should be sent out.
We package the bidets the weekend after receiving the order and get them in the mail the following Monday...usually. Like 98% of the time. You will be sent a confirmation email with the shipping # after it is packed.
Please keep in mind that you will receive no cutesy note or extra packing material to cut down on waste. You will get just a bidet in a little box :)
PLEASE PLEASE PLEASE be patient with shipping. We can ship a bidet to California in 3 days one week, and then ship one the following week that will take 14 days. Around holiday times all bets are off :) Sometimes when the USPS takes our packages and scan them in immediately and other times the first scan is at your regional PO. If you do not receive a bidet within 3 weeks of ordering please contact us and we will ship out a new one. Ignore the shipping time that is stated in the automated email with your shipping #. That is just a very loose USPS goal. The current average is 4-7 days but there are so many exceptions. Some bidets will take 2 weeks or more.